Privacy Policy

CryoGames
Last updated: 15.9.2025

CryoGames (“we”, “our”, “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website CryoGames.net (the “Website”) or purchase products from us.

1. Data Controller

1.1 EliteGames s.r.o., registered in the Slovak Republic (IČO: 56425392), with registered office at Revolučná 868/6, 01001, Žilina, Slovakia. Contact: support@cryogames.net.

2. Data We Collect

2.1 Personal information: name, email address, billing details.

2.2 Transaction data: payment and order history.

2.3 Technical data: IP address, browser type, operating system, and usage logs.

2.4 Communication data: messages and correspondence with customer support.

3. Purpose of Processing

3.1 Processing and delivering your orders.

3.2 Providing customer support.

3.3 Complying with accounting and tax obligations.

3.4 Improving our Website and services.

3.5 Preventing fraud and misuse.

4. Legal Basis

4.1 Contract performance (Art. 6(1)(b) GDPR) – to process your order.

4.2 Legal obligations (Art. 6(1)(c) GDPR) – for accounting, tax, and regulatory compliance.

4.3 Legitimate interests (Art. 6(1)(f) GDPR) – to improve security and prevent fraud.

4.4 Consent (Art. 6(1)(a) GDPR) – where required (e.g., for marketing or cookies).

5. Data Sharing

5.1 We may share your data with payment service providers, IT and hosting service providers, or authorities as required by law. We never sell your data to third parties.

6. Data Retention

6.1 Personal data is kept only as long as necessary to fulfill the purposes listed above. Transaction and accounting records are retained as required by Slovak law (usually 10 years).

7. Your Rights under GDPR

7.1 You have the right to access, correct, or delete your personal data, restrict or object to processing, request data portability, withdraw consent where applicable, and file a complaint with the Slovak Data Protection Authority (Úrad na ochranu osobných údajov SR).

8. Data Security

8.1 We use appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse.

9. International Transfers

9.1 Data is stored and processed within the EU. Transfers outside the EU/EEA are protected by appropriate safeguards (e.g., Standard Contractual Clauses).

10. Cookies

10.1 The Website uses cookies to improve your experience, analyze traffic, and process payments. You can control or disable cookies in your browser settings.

11. Changes to this Policy

11.1 We may update this Privacy Policy from time to time. Updates will be posted on this page with a new “last updated” date.

12. Contact

12.1 For questions about this Privacy Policy, contact us at support@cryogames.net or visit our office at Revolučná 868/6, 01001, Žilina, Slovakia.